FAQs

Who covers the delivery and insurance, are my items safe?


Pawnbank provides FREE OVERNIGHT SHIPPING with full insurance cover giving you complete peace of mind.

Will defaulting on my loan affect my Veda credit file?


Defaulting on your loan WILL NOT affect your Veda credit as we don’t report clients to credit agencies. We WILL NOT chase you for the debt as your security.

What happens if I have the money to pay off my loan early?


NO PENALTY FEES apply for early payouts.

Do you conduct background checks into my credit history?


NO CREDIT CHECKS, we’ve got your luxury item as security against your loan.

What if I have a bad credit history, can you still help me?


YES, your luxury item provides the security against your loan.

Where does Pawnbank store my item?


All watches, gold, and jewellery are stored in commercial fire proof safes in our high security facility under 24-hour video surveillance and monitoring. We store fine art and antiques in equally secure&helli

What if my jewellery is broken or incomplete?


We make you an offer on jewellery and precious metals based on weight, purity and quality. If your valuable item is missing a diamond, gemstone or is simply damaged, we can…

How much money can I borrow from Pawnbank – is there a limit?


We offer loans from A$250 to A$100,000. If you have a luxury item currently valued over A$100,000, please send us a picture as we might be able to make you…

What if I dont pay back my loan?


Pawnbank rarely defaults on loans as eighty-percent of our clients reclaim their pawned items. We prefer not to sell client items of sentimental value; our finance experts are always willing to…

What payment methods are available to payback my loan?


For your convenience we provide the following payment options: bank account direct debit, bank cheque or bank deposit.