Still unsure if we can help? We want to try, so we’ve collected the most common queries we see right here. So if you don’t find what you’re after, you can get us on live chat (below, or…

Talk to a Loan Expert by calling us on 1800 311 422

Who covers the delivery and insurance, are my items safe?

Pawnbank provides free overnight shipping with full insurance cover giving you complete peace of mind.

Will defaulting on my loan affect my Veda credit file?

Defaulting on your loan will not affect your Veda credit as we don’t report clients to credit agencies. We will not chase you for the debt as your security.

What happens if I have the money to pay off my loan early?

No penalty fees apply for early payouts.

Do you conduct background checks into my credit history?

No credit checks, we’ve got your luxury item as security against your loan.

What if I have a bad credit history, can you still help me?

Yes, your luxury item provides the security against your loan.

Where does Pawnbank store my item?

All watches, gold, and jewellery are stored in commercial fire proof safes in our high security facility under 24-hour video surveillance and monitoring. We store fine art and antiques in equally secure onsite storage facilities. Vehicles, boats, jet skis and fine wine are stored in purpose-built, high security partner facilities.

What if my jewellery is broken or incomplete?

We make you an offer on jewellery and precious metals based on weight, purity and quality. If your valuable item is missing a diamond, gemstone or is simply damaged, we can still make you on offer.

How much money can I borrow from Pawnbank – is there a limit?

We offer loans from A$1,000 to A$100,000. If you have a luxury item currently valued over A$100,000, please send us a picture as we might be able to make you an offer.

What if I dont pay back my loan?

Pawnbank rarely defaults on loans as eighty-percent of our clients reclaim their pawned items. We prefer not to sell client items of sentimental value; our finance experts are always willing to work with you to try and reach a mutually beneficial outcome.

What payment methods are available to payback my loan?

For your convenience we provide the following payment options: bank account direct debit, bank cheque or bank deposit.

Who provides the shipping & insurance, are my items safe?

Pawnbank provides free shipping with full insurance cover giving you complete peace of mind.

How does Pawnbank determine my loan or purchase offer?

Our offer is based on your valuable items re-sale value, which is determind by using real-time pricing data and our certified team of valuers.

How is an online pawnshop different to my local pawnshop?

At Pawnbank we offer you a higher LVR (loan to value ratio), longer terms, lower rates, insurance cover, private & convenient, apply from the comfort of your home or office.

How do I receive funds from Pawnbank?

When you loan against an item, we will transfer the funds into your nominated bank account.

What sort of items do you accept as security for a loan?

We accept many items you probably have and didn't know you could use as leverage for cash. Items such as luxury watches, jewellery & diamonds, gold, silver, platinum and paladium, fine art & antiques, vehicles & boats, luxury handbags, fine wine collections and many other items of value. For a more comprehensive list, of the items we accept click here. If you have an item that you think is valuable but not listed, please contact us to find out more.